Privacy Policy

This Privacy Policy describes how Tea Mill (“Company,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://teamill.in (“Website”).

Information We Collect

We collect various types of information to provide and improve our services to you.

a. Personal Information You Directly Provide

When you interact with our Website, you may provide us with personal information, including but not limited to:

Contact Information: Name, email address, phone number, shipping address, and billing address.
Account Information: Username and password if you create an account with us.
Payment Information: Details required for processing payments (e.g., credit/debit card numbers, other financial information). Please note, we do not store full payment card details on our servers; these are securely processed by our third-party payment gateway.
Communication Content: Information you provide when you communicate with us, such as customer support inquiries or feedback.

b. Information Collected Automatically

When you visit our Website, we automatically collect certain information about your device and Browse activity:

Device Information: IP address, browser type, operating system, unique device identifiers.
Usage Data: Pages viewed, products viewed, referring/exit pages, date and time stamps, and clickstream data.
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our Website and hold certain information. Cookies are small data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit allaboutcookies.org.

How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Service: Processing your orders, managing your account, and delivering products.
To Improve Our Website: Understanding how you use our Website to enhance user experience, product offerings, and functionality.
To Communicate With You: Sending order confirmations, shipping updates, responding to your inquiries, and providing customer support.
For Marketing and Promotional Purposes: Sending you newsletters, special offers, and promotions that may be of interest to you, based on your preferences. You can opt-out of receiving marketing communications at any time.
For Security and Fraud Prevention: Detecting and preventing fraudulent transactions and other illegal activities.
To Comply with Legal Obligations: Meeting our legal, regulatory, and compliance requirements.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping and delivery, data analysis, marketing services, and IT support. These providers have access to personal information only to perform their functions and are obligated not to disclose or use it for other purposes.
Payment Gateways: Your payment information is securely shared with our payment gateway providers to process your transactions.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In connection with a merger, acquisition, asset sale, or other business transaction, your personal information may be transferred as part of the assets.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information, subject to certain exceptions.
Opt-out of Marketing: Opt-out of receiving marketing communications from us. You can usually do this by clicking the “unsubscribe” link in our emails.
Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.

Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.